Team Sage Blog

Employee Profiles – 3 Things You Need to Know

Coffee With Jody - Episode #28

Transcript:
Lots of business owners I talk to, hire because they have a need, right now, and I need somebody right now to help me with that need.

If this sounds like you then let me share with you a way that you can minimize the mis-hire by using profiling in your recruitment process.

Today I’m going to talk with you about the three things that you need to include when you go to recruit to make sure that you have an employee profile that’s going to get you the right hire.

So the first point that I’d like to share with you today is that many people will hire based on experience and that can be a very misleading thing to hire people on. So let me share with you a story of one of my clients. They had a long term employee who the supervisor was complaining about. It was a new supervisor, maybe she’d been there about two years, but she was complaining about him. She was like, he doesn’t do what I ask him to do and he’s always out on the floor talking with the other employees.

The owner knew this man and that he had been working there a long time, she didn’t want to let him go, so she called me.

What can we do about this.

Well let’s take a look at this guy’s profile and as I read through it I said you know it doesn’t seem like he would be somebody who would be a troublemaker. Let me just find out a little bit more. What role does this guy have in your business.

And she said he’s in inventory control. He’s got a warehouse area where all of our inventory is kept and he brings the products in and lets them out to the team as their manufacturing.

I said well I can tell you exactly what’s going on with this guy. He’s 100 percent wired for people. He’s not wired for tasks.

So, when she brought him in it was a need that she had. And, if she had let this guy go, he would have gone to another organization who would have hired him for inventory management because that’s the experience and the skill set that he had. He would have been miserable and they would have been unhappy with his low productivity, because he’s wired for people.

So, what we did was, we took a look out what other roles were available in that organization that he could be a fit with so she could keep him there.

Customer service seemed like a natural fit, but this was years and years and years of somebody cast in the wrong role because profiling wasn’t available back then.

We use profiling not only on the people that have applied for the position but to actually craft the position. What are the attributes of someone who’s going to naturally excel in this role and profiling can help us to make a match for that.

The second thing is profiling won’t necessarily eliminate a mis-hire but it greatly reduces the chances of a mis-hire.

And the third thing is it gives you a natural easy way for this person to go about learning and getting better at their role through training and development program that speaks to their natural talents.

So now you’ve got somebody who’s wired for the role, in the right role and a pathway for training and developing them. And, if you do that at the onset, your life is going to be much easier. You’ll have happier employees, you’ll be happier and there will be a whole lot more engagement and productivity on your team.

And, that’s why you want to use profiling at the earliest stages of recruitment.

So I’d like to ask you: Have you used profiling in your recruitment process?

And, if so, can you share a story about that?

Have you hired the wrong person based on their skillset, or their experience, and then went you know there is something totally off here with this person?

If you have more questions, what I would suggest is that you have a consultation with me and we look at what are the attributes of that role to begin with and then what are the profiling tools that we recommend to all of our clients when they go about doing their recruitment. So please reach out to me, I’m happy to help you with that.

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Doug BarraEmployee Profiles – 3 Things You Need to Know

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