ServiceRICH

Customer Service Training

Raving fans are customers who are so over the moon with
your business and the service you provide that they will not
only tell all their friends and colleagues about you but,
actually bring them to you and help you make sales to
them…

It’s a
frightening
fact of
business life
that we
spend six
times as
much money
attempting to
attract new
customers to
our
businesses
than we do to
up-sell,
on-sell and
generally over
service our
existing
customers.

Another frightening fact…68% of customers who stop buying from an organization does so simply because of a perceived indifference. The business actually didn’t do anything wrong, the customer just thought the organization didn’t care enough!

How would you like your customers to shout your name from the rooftops telling people that if they’re not dealing with you, they’re missing out on something awesome! Here are some simple tips that you can introduce in your business today. They will help you keep your customers coming back, bringing their friends with them.

  • Send them thank you cards
  • Sell them everything they need to gain maximum benefit from the purchase
  • Use their name frequently
  • Call them up just to make sure everything is going well
  • Call them up when something new arrives in stock that you know they would like
  • Follow up & follow up again
  • Under promise and over deliver

This workshop will show you how to never have another ‘satisfied customer’ and create ‘Raving Fans!’

Doug BarraServiceRICH