When you start to think of your telephone as a link between your customers’ wallets and your bank account, you begin to understand the importance of using it effectively, and therefore the necessity of putting your team through PhoneRICH.

Even the most basic of tasks like how you answer the phone can and does dramatically impact on a customer’s perception of your skill, worth, prices and overall professionalism. You and your team will learn techniques for getting your prospects to commit; to buy right there on the phone. You’ll also discover powerful scripts to make price shopping a thing of the past.

Think of how many marketing dollars are wasted because the calls from prospects were handled badly or even worse not handled at all. If you’ve ever had a customer say, “Thanks, I’ll call you back,” PhoneRICH is a training program is a must.

So you can either bring one of our Coaches in-house to train yourself and your team or come along to one of our regular public workshops and get everyone involved.