Customer Service Training
Raving fans are customers who are so over the moon with your business and the service you provide that they will not only tell all their friends and colleagues about you but, actually bring them to you and help you make sales to them…
It’s a frightening fact of business life that we spend six times as much money attempting to attract new customers to our businesses than we do to up-sell, on-sell and generally over service our existing customers.
Another frightening fact…68% of customers who stop buying from an organization does so simply because of a perceived indifference. The business actually didn’t do anything wrong, the customer just thought the organization didn’t care enough!
How would you like your customers to shout your name from the rooftops telling people that if they’re not dealing with you, they’re missing out on something awesome! Here are some simple tips that you can introduce in your business today. They will help you keep your customers coming back, bringing their friends with them.
- Send them thank you cards
- Sell them everything they need to gain maximum benefit from the purchase
- Use their name frequently
- Call them up just to make sure everything is going well
- Call them up when something new arrives in stock that you know they would like
- Follow up & follow up again
- Under promise and over deliver
This workshop will show you how to never have another ‘satisfied customer’ and create ‘Raving Fans!’